Documents - User Jasmien Bailey unable to add Document files
completenon-billablecompleted 30 Mar 2023
Total logged
1h 30m
Uninvoiced
0h 0m
Entries
1
Invoices
0
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Jacob Edwards | 1 | 1h 30m |
Recent time entries
Last 1
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 13 Jan 2023 | BC phoned JE BC advised Jasmien Bailey unable to add in a document JU used AnyDesk and was able to watch recreation On Documents Layout, with Support Plan document folder selected, plus button selected, appropriate contact selected for document, document select window did not display, custom dialogue for moving to history displayed JE tested on two machines in house logging in as user unable to replicate Used Script debugging and confirmed user was hitting the correct part of the scripting and that the document select window was opening User priv is Executive, which was in allowed priv sets to edit Reviewed backend Security settings for layout and user privilege levels, confirmed as unchanged Reviewed local computer settings as potential issue PC to BC Request to anydesk to pc, BC out of office, BC provided contact number for User PC to user JE left voicemail for callback email to BC, user JB - 1:12pm Included troubleshooting - BC to test on JB machine, JB to test on other machine JE to AnyDesk into machine as next step | Jacob Edwards | 1h 30m | wip |